Terms of Service

 

At Kitchen House, our commitment is to transparency, quality, and respect for our customers. We operate with clarity and professionalism to ensure your shopping experience is safe, reliable, and satisfying.

We have a dedicated team responsible for customer service, logistics, and support, monitoring every step of your order, from confirmation to delivery.

Purchase & Shipping Process

Kitchen House works directly with top suppliers and manufacturers, ensuring exclusive, high-quality products. After your order is completed, it will be processed and shipped directly to the address provided at checkout.

Important Conditions

📌 Discount Coupons – Coupons are not cumulative. Only one coupon can be used per purchase.

📌 Invoice – We issue an invoice related to the intermediation service (logistics/import process), in accordance with applicable regulations for imported products.

📌 Delivery Issues – In case of loss or delivery failure, a new shipment will be arranged at no additional cost, and the delivery timeframe will restart.

📌 Exchanges & Shipping Costs – In case of exchanges, shipping costs (both return and reshipping) are the customer’s responsibility. To avoid issues with sizing or specifications, please carefully review product details before purchasing.

Thank you for trusting Kitchen House. If you have any questions, our support team is always available to assist you. 🚀