Frequently Asked Questions

 

When will I receive my tracking code?

The tracking code will be sent to your email within up to 7 business days after payment confirmation. If you cannot find it, please check your spam or junk folder.

Do all orders include a tracking code?

Yes! All orders come with a tracking code, allowing you to safely track your delivery.

My product arrived damaged. Can I request an exchange?

Kitchen House is committed to quality and customer satisfaction. If your product arrives with a defect, please contact us via email within 7 calendar days after receiving the item to request an exchange. Our team will review your case and provide the best solution.

What payment methods are accepted?

We accept PIX and Credit Card.

For credit card payments, you can pay in up to 3 interest-free installments or up to 12 installments with interest.

If you have any questions, our support team is always ready to help! 🚀