Shipping Time & Tracking

Shipping Policy

Shipping Options

📦 Free Shipping, All purchases at Kitchen House include free shipping to any region in Brazil, with no minimum order value.

💨 Express Shipping – For customers who want faster delivery, we offer an express shipping option. This service may involve additional costs and shorter delivery times.

🚚 Guaranteed Tracking – All orders include a tracking code so you can monitor your delivery every step of the way.

Delivery

📍 Shipping Address – Customers must provide a complete and accurate address at the time of purchase. Kitchen House is not responsible for delays or delivery issues caused by incorrect information provided by the customer.

📅 Delivery Timeframe – The estimated delivery time may vary depending on location and logistics demand.

• Orders are shipped within 1 to 7 business days after payment confirmation.

• The tracking code will be sent via email within up to 10 business days.

• Based on our experience, 90% of orders are delivered within 4 to 12 business days after shipping.

• In specific cases, delays may occur due to external factors such as high demand or carrier issues. The maximum delivery timeframe is 48 business days.

If your order is not delivered within this period, you may request a reshipment at no additional cost.

💻 Order Tracking – You can track your order online and follow each stage of the delivery process.

⚠️ Possible Duties & Taxes – Approximately 5% of orders may be shipped from international warehouses depending on stock availability. In such cases, customs fees may apply according to Brazilian regulations. If the charges exceed 50% of the product value on our website, Kitchen House will refund the difference to the customer.

Responsibility & Returns

✅ Delivery Guarantee – In case of loss or non-delivery, we guarantee either a reshipment or a full refund.

🔄 Returns & Exchanges – We accept returns in accordance with our return and exchange policy available on our website.

After receiving the product, you have 7 calendar days to request a return or exchange, in accordance with consumer protection laws. If the product is defective or does not meet your expectations, our support team will be ready to assist you.

🚫 Cancellations – To ensure fast processing, orders cannot be canceled after they are completed. However, after receiving the product, you may request a return within the specified period.

Kitchen House is committed to providing the best online shopping experience, with transparency, security, and dedication to our customers. 🚀