Privacy Policy

Your privacy is a priority at Kitchen House. We respect your trust and protect your information in accordance with the best market practices.

Information Collection and Use

We only request personal information when necessary to process orders and provide customer support. All data is collected transparently, with your consent, and used exclusively for the stated purposes.

The information collected is securely stored and protected against unauthorized access, loss, or improper alterations. We do not share your data with third parties, except when required by law or to ensure the proper functioning of our services.

Transaction Security

Kitchen House uses Mercado Pago and AppMax, trusted platforms known for their encryption and anti-fraud technologies, ensuring complete security for all transactions.

📌 Credit card payments go through an anti-fraud analysis to protect both you and our store.

📌 Payment confirmation may take 1 to 3 business days, according to card provider policies.

Use of Cookies

We use cookies to optimize your browsing experience and provide a personalized experience. You can configure your browser to block cookies, but this may affect website functionality.

Customer Rights

You may request correction, deletion, or clarification of your data at any time. Continued use of the website implies acceptance of our privacy policy.

Purchase Policy

Warranty & Delivery

✅ We guarantee delivery across Brazil or a full refund in case of loss.

✅ All orders include a tracking code, sent by email within up to 10 business days.

✅ Products may be shipped from different suppliers and may arrive at different times.

If your order is not delivered within the maximum timeframe, we will contact you to arrange a reshipment or refund.

Address & Reshipping

📍 Customers are responsible for providing a complete and accurate address at checkout. If a package is returned due to incorrect address or failure to receive it, a reshipping fee will be required.

Possible Customs Duties

In rare cases, orders may be shipped from international warehouses. If customs duties apply, payment is the responsibility of the customer. If the charges exceed 50% of the product value on our website, Kitchen House will refund the difference.

Returns & Exchanges

We accept returns within 7 calendar days after receiving the product, in accordance with consumer protection laws. If the product is defective, our support team will assist you.

🚫 Cancellations – To ensure efficient logistics, we do not allow order cancellations after confirmation.

By accessing the Kitchen House website, you agree to our terms of service, including:

• Responsible Use – It is prohibited to modify, copy, or use any content for commercial purposes without authorization.

• Limitation of Liability – Kitchen House is not responsible for damages caused by third parties, such as logistics providers.

• Policy Updates – We may update these policies at any time without prior notice.

If you have any questions about our policies, please contact our support team. Kitchen House is committed to providing a safe, transparent, and reliable shopping experience. 🚀